A product PREORDER is when we don't yet have stock, but will be entering soon.
It is a form of book stock prior to admission. Keep in mind that the time of entry and clearance is very varied, you can take a few days up to two months.
You will always be notifying you as soon as your order has been dispatched via e-mail.
You've got 30 days to use your Giftcard. If you need help, please contact us and we will advise you,
Logging in to MY ACCOUNT - GO TO MY ACCOUNT - MY ORDERS you will find the history of all your shopping with their states and their respective bills.
The states can be:
PROCESSING - The order is properly processed, but not yet shipped.
COMPLETE - The order is already shipped, you received an email with the guidance of follow-up. In this instance you may check your invoice in the order.
PENDING / PENDING PAYMENT - The order is in pending payment (payment easy or rapipago) or approval (you will need to contact the bank).
Home delivery with Shipnow: once despachemos your order, you will receive a tracking number by e-mail, so that you can track your shipment.
In the event that the order could not be delivered on the first attempt, the mail will make a second delivery attempt within the next 72hs days. If you still is not successful, return to our logistics centre, and you will be able to coordinate with the Customer support team the forwarding order.
You cannot modify or change the mode or shipping address.
In case there is any error in the address, you can contact our Customer Care team from:
Mail: eshop@mija-mija.com
You can choose between the different options:
-Credit card: This option allows you to make the payment safely via the gateway to Decide. This system encrypts the provided data and prevents unauthorized use. You can make your purchase and enjoy the benefits of our ecommerce with the cards of the major banks of the country, promotions and fees.
-Market Payment: with any credit card issued in the country (Argentina) or with a payment coupon.
-Debit card: by Selecting the option "Market Payment"
-Easy payment / Rapipago: you Can pay at a point of Payment and Easy Rapipago, by selecting this option in the check out. It will generate a coupon that you will need to bring to the point of payment and you'll have to 72hs for you to pay. Case of not doing so at this time, the order will be cancelled automatically and can not be recovered.
We do home delivery to all of Argentina through Shipnow.
Rest of the world: DHL.
Deliveries are made Monday to Saturday from 9 to 21 hs, depending on the logistics operator. Not performed deliveries on national holidays.
Delivery can be received by any person located at the address that you entered as the destination of purchase, as long as it is over 18 years and certified documentation (order number and e-mail).
The cost of shipping varies by zip code and mode of delivery. What you can see in the check out of your purchase by placing the shipping information.
For purchases equal to or greater than ARS$12,000 shipping is free, in Argentina.
Delivery times are depending on area of delivery:
Despachamos los días Martes y Viernes.
CABA: 1 to 3 working days
GBA and Buenos Aires.: 2 to 4 business days
Rest of the country: 10-15 business days
Rest of the world: according to your location.
For the moment only operate with invoices type “B”, to final consumer.
Todas las compras online, excepto los VESTIDOS, tienen cambio dentro de los 30 días de haber realizado la compra, a menos que se indique expresamente lo contrario.
Important: do not make any changes of accessories and swimwear, except for those cases where the product has any fault of manufacture.
To make the change by contacting us by email at eshop@mija-mija.com
The product should be shipped in the same condition in which it was delivered, in its original packaging and the receipt of the email, or ticket of change. The value of the product change will be the one that you paid originally for the same, that value can be governed at the time of the change is not the product at the time of your request.
Sí. En caso de solicitar un cambio, el costo de los envíos corren a cargo del cliente.
You can apply for return within 10 days of receipt of the purchase, contacting you directly with our team of Customer Care mail eshop@mija-mija.com with the subject “Return”.
El producto debe encontrarse en las mismas condiciones de entrega y sin indicios de uso. Podrás coordinar que lo retiremos por tu domicilio. Una vez retornado a nuestro Centro Logístico, procedemos a la generación de un cupón por el monto del producto o devolución a la misma tarjeta de pago (se ve reflejada a partir de los próximos 30 a 60 días en el resumen de la tarjeta).
Contact Attention by e-mail to eshop@mija-mija.com or by calling ( ... ) (by answering the following queries:
1. Order number, item and size to change
2. Reason for return/exchange: (this will help us to improve our service or description of the product).
3. Do you prefer that you make collection in the household?– In case of collection at home, you must provide us with the address for which you want to perform the removal.
4. Our customer care will send you an email to confirm when will the collection of your order.
5. Plan the package with the models the same way you received it (I included all the documentation that we send you) and make sure you have the label.